FAQ and Whole Children policies

How do I register?
Registration is possible online, through the mail, or in person.  We would be happy to speak with you regarding programs, staff, and appropriate class placement. Please contact our office at (413) 585-8010 with any questions.

young-boy-purple-planeWhat should I send in?
The first time you register for a class, we will send you (or you can download below) a Waiver, a Physician’s Release, and a Goals Sheet.  This paperwork is required for all students.

Download forms here:

What should my child bring to class?
If the class is movement based (gymnastics, yoga, kung-fu, etc.), children should wear comfortable clothing.
Unless otherwise specified, we will provide any necessary materials for participation.

Can we come in and observe a class/tour the space before registering?
Of course!  Call our office to schedule a time.

Weather/Cancellation Policy We make every effort to notify families as quickly as possible of any class cancellations.
In case of inclement weather, please call our office prior to class and listen to the recorded message for information regarding closings and delays.

Drop Off Policy

Whole Children wants to help each child be successful in the classes they attend. That is why it is our policy for parents of new students (or a caregiver provided by the parents) to remain on the premises for the duration of the class in order to work with our staff and their child so he or she can develop the skills to function safely and independently in our programs.
It is our goal for each child to be as independent as possible during the class. Parents and staff will work together to ensure each child has a positive experience at Whole Children.
Once a child has demonstrated the ability to participate safely at their level, parents are free to leave the building. However, parents must be able to return quickly in the event their child requires assistance. Whole Children must have a way to contact a parent or caregiver during the class.
Please come five minutes before the scheduled start of class and stay with your child in the lobby until the teachers greet the children and bring them into the program space.
For children who need additional transition time, staff will work with parents to provide opportunities to become familiar with the space prior to class beginning.
If the teacher has given you permission to drop off your child, please be back for pick up at least five minutes before the scheduled end of class and wait in the lobby until the class is dismissed. Please be on time because staff cannot leave until all children are picked up. If you are more than 15 minutes late for pick up twice in one session, a $15 late fee will be applied to your account.

Payment
Payment may be made by cash, check, credit card (Visa, Master Card, American Express only) or Paypal through Whole Children’s website (www.wholechildren.org) prior to the start of class.
Many of the classes have a maximum number of participants. To guarantee a spot in the class, a deposit or full payment is required. Otherwise, if the class fills up, priority will go to students who have paid; students who have registered but not paid may lose their spot.
If needed, a payment plan may be set up with the Administrative and Bookkeeping Coordinator. Payment plans can be flexible, including being set up to pay weekly. Whatever plan is approved, this plan will include the full class price regardless of whether the student attends all classes.

Refunds
Full refunds will be given for classes that are cancelled. If a registered paid participant is unable to attend the class and notifies us one week prior to the start of the session, a refund will be made minus a $10 processing / administrative fee.
No refunds will be given once the program has started except under extreme circumstances or for new students trying a class for the first time.

Discounts
Classes for children who are deemed eligible through the Hampshire/Franklin Department of Developmental Services are $100 unless otherwise noted.

Take two or more regularly priced classes and get a 15 percent discount (excludes DDS-reduced price and grant-funded classes).

Scholarships
There are limited scholarships available to income-eligible families. Please see front office staff to fill out the forms for scholarship money.

Other funding possibilities
Many families are able to get classes paid for by their school district, the Department of Developmental Services, or other agency. For more information, talk to Donna Kushi in Family Empowerment.