FAQ and Milestones Policies

Registration is possible online, through the mail, or in person.  We would be happy to speak with you regarding programs, staff, and appropriate class placement. Please contact our office at (413) 585-8010 with any questions.

First time you register for a class, we will send you (or you can download below) a Waiver, a Physician’s Release, and a Goals Sheet.  This paperwork is required for all students.

Of course!  Call our office to schedule a time.

We make every effort to notify families as quickly as possible of any class cancellations.

In case of inclement weather, please call our office prior to class and listen to the recorded message for information regarding closings and delays.

Payment may be made by cash, check, credit card (Visa, Master Card, American Express only) or Paypal through Whole Children’s website (www.wholechildren.org) prior to the start of class.

Many of the classes have a maximum number of participants. To guarantee a spot in the class, a deposit or full payment is required. Otherwise, if the class fills up, priority will go to students who have paid; students who have registered but not paid may lose their spot.

If needed, a payment plan may be set up with the Administrative and Bookkeeping Coordinator. Payment plans can be flexible, including being set up to pay weekly. Whatever plan is approved, this plan will include the full class price regardless of whether the student attends all classes.

Full refunds will be given for classes that are cancelled. If a registered paid participant is unable to attend the class and notifies us one week prior to the start of the session, a refund will be made minus a $10 processing / administrative fee.

No refunds will be given once the program has started except under extreme circumstances or for new students trying a class for the first time.

There are limited scholarships available to income-eligible families. Please see front office staff to fill out the forms for scholarship money.

Many families are able to get classes paid for by their school district, the Department of Developmental Services, or other agency. For more information, talk to Donna Kushi in Family Empowerment (413-585-8010, ext 104)

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